Improving the Customer Journey

Virtually Connected LLC | Tele-education and Tele-health

Overview

  • Analyzed the current state of the customer, business, and technology of the organization, resulting in a plan to improve the customer journey on the organization website by making it easier to make free consulting appointments.
  • Prioritized remaining ideas to improve business and solve organizational problems in the future.

    • Deliverables

  • SWOT Analysis
  • User Research
  • Prototype of Website with Appointment Scheduling Software
  • Prototype of Website with Appointment Scheduling Software

    • Skills

    Stakeholder Management | User Research | Presentation | SWOT analysis